I help you plan & build measurably better digital products & services
- Product Design Strategy and UX consultant with 15 years of experience with startups and large companies & organisations
- Wrote a book Psychology for Designers and speaks at international conferences and writes on Product Strategy and UX
- Led large-scale product design and UX projects for clients like Disney, eBay, Marriott, MoneySupermarket and more
- No-nonsense support and advice to make your product measurably better
- One of the Nicest People in Digital ®, also comes with one of the nicest dogs in the industry. Listen to me on the Mind the Product podcast
- Based in Bristol, UK (frequently in London, sometimes in NYC, always on Zoom and Slack)
Get in touch and let’s chat about how I can help.
I can help with:
Product Discovery & Ideation
I can help get you to launch of a new website / app or plan a programme of changes to radically improve an existing product.
- Get you from idea to launch through user / market research, product planning and UX design
- Define the product vision and develop the product strategy
- Innovate by identifying unmet user needs an planning a new product to meet them
- Develop a business case, develop a product roadmap and plan a programme of work
- Work through a challenging complex problem space to define and develop a new product
Coaching & Consultancy for Leaders & Product Teams
Experienced, pragmatic coaching, training and consultancy.
- Digital Product Consigliere – coaching, advice, support and help for product owners and executives
- Psychology UX & Product Design and Jobs to be Done training workshops to help supercharge your product team
- Recruit, train, mentor and support your existing (or new) product team.
- Product and UX consultancy to help do the right things in the right order for the right reasons
Troubleshooting when something has gone wrong
Fast, pragmatic advice and support to recover quickly
- You have relaunched / changed something and the numbers are down
- Your shareholders / your boss are “very concerned” about a recent product change
- The relationship with your product team or agency is breaking down
- Your team are struggling to deliver
- An international product / site / team is struggling
I’m available immediately to help you get out of a difficult situation.
I have led product design and UX projects in the following sectors
Travel: Marriott, theTrainline.com, Ritz Carlton, Hotels.com, Avis, Seatfrog, Virgin Trains, Saga Travel, VisitCornwall.com, First Choice, Bristol Airport, Sawdays, Gatwick Airport, Saco, HomeAway and others.
Startups: Seatfrog, Lujam, Write & Improve, Wantz, Photocrowd, WalkMe, FundingXchange, Neighbourly, ScreenTime, eFilling, Travelopo.
Financial services: Barclaycard, Barclays, GoCompare, MoneySupermarket.com, Experian, Co-operative Bank, Natwest, Cofunds, Macquarie, Invesco Perpetual, Axa and Directline.
eCommerce / Retail: giffgaff, eBay, Pearson Cycles, Appliances Online (AO.com), Clarks, Mothercare, Tesco, Vodafone and Wiggle.
Education / University: Raspberry Pi, University of Bristol, I spoke at the Online Media in Higher Education conference on tips to attract international students
Government: ONS, Bristol City Council, the Planning Portal, RUThinking (sexual health for teenagers), the Royal Mint and more.
B2B: Alfresco, SSE Telecoms, SACO, WalkMe and more.
Automotive: SEAT, RAC, Jaguar, Peugeot, eBay motors and Lexus.
FMCG / Consumer goods: Glenfiddich, Guinness, Philadelphia, Veet (yes, really), Finish dishwasher tablets, Levitra (yes, really) and many more.
Charity and Membership: Shaw Trust, Museum of Modern Art NYC, Watershed, Oxfam, Mensa and the Kennel Club.