Chat bot template
I find myself designing examples of chat bots quite a lot at the moment. To help the product team better understand the value of chat bots I often mock up example conversations that might occur. I use this template.
What’s in my Workshop Box
The box I use for my UX and Product Strategy Workshops
UX mistakes I have made #3: Showing your Organisational Underwear
A series of blog posts about common User Experience and IA mistakes. I have at some point made all of these blunders and later regretted each and every one.
The three parts to UX and the Aspects of UX Book Series from Sitepoint
I’ve been working with Sitepoint to develop a series of UX books and I’ve needed to try and define what is UX is and what the tasks and outputs are at each stage.
UX mistakes I have made #2: Segmenting by audience not by goal
A series of blog posts about common User Experience and IA mistakes. I have at some point made all of these blunders and later regretted each and every one.
UX mistakes I have made #1: The Resources Section
A series of blog posts about common Information Architecture (IA) and UX mistakes. I have at some point made all of these blunders and later regretted each and every one.
Jobs To Be Done framework: a guide for UXers
Everyone is talking about Jobs To Be Done (JTBD), here’s an introduction for UX people.
Yahoo! This is personal.
Yahoo! and their personal crusade to “sunset” me.
Persona photos and where to find them
I asked on Twitter where to find persona photos. Here’s what came back.
How to write content for an international audience
The reader of your website copy might struggle with certain parts of English we find easy.