jobs to be done workshop JTBD

A remote or in-person workshop with your team on how to use Jobs to be Done to improve your website, app and product design process

A practical, hands on way to understand how make the right product choices based on user needs. Use JTBD to research, plan and build innovative products and services. How JTBD can be used to advocate user centred design to senior stakeholders and unify product and marketing effort around a shared understanding of what users want to do.

Perfect for CEOs, product managers, UXers, business analysts and everyone planning and delivering product be that for a large organisation or start-up.

What you’ll learn

Through a series of fun, practical exercises you’ll learn:

  1. How and why to run user research to define the Jobs to be Done. Research techniques to identify and uncover unmet user need.
  2. How to plan and prioritise the Jobs to be Done. Which jobs to focus on now, which will have the greatest impact and which will deliver real innovation.
  3. How to create products, experiences and features around each JTBD. How to practically translate each Job to be Done into a product feature / UI via Job Stories.
  4. How JTBD can fit into your existing product processes (eg Agile, Design Sprints, user research) and move quickly.
  5. Use JTBD to align, C-suite, senior managers, product teams and marketing.
  6. And if you are an agency / consultancy how to use JTBD to build long term client ❤.
On overview of JTBD

I’ve worked with organisations like MoneySuperMarket eBay, Disney and Marriott as well as lots of startups so will share my experience of researching, planning and designing successful digital products and services. 

I am a trained, experienced and qualified school teacher so expect to be doing from the very start of the workshop; sketching, designing and applying JTBD. I’ve been working remotely for 5 years and can deliver the workshop over 4 x 2 hour sessions to you and your team wherever you are.


Download the JTBD Training Brochure to give to your boss.


Jobs to be Done training workshop example materials

The workshop is split into four, 2-hour sessions. Allowing for better focus and to work around your job and family life.

Part 1 – Introduction to Jobs to be Done

  • Introduction to Jobs to be Done
  • How do organisation use JTBD? What successes have they seen?
  • JTBD in the consumer and B2B world
  • Capturing Jobs Stories and how to use them in develop new ideas / plan the future of your product

Part 2 – JTBD in practise

  • User Research and Jobs to be Done (both B2C and B2B)
  • The JTBD timeline, how to understand phases and triggers to attract and onboard new users
  • The Four Forces of Jobs to be Done

Part 3 – Putting JTBD into action

  • How can we use Jobs to de Done in our organisation
  • JTBD for team / stakeholder focus: Creating the Jobs Stories
  • JTBD for better decision making: Prioritising the Job stories

Part 4 – JTBD for Growth and Retention

  • JTBD for growth: Using the Four Forces to attract user away from the competition and successfully onboard new users
  • JTBD for retention: Using the timeline and understanding the wider context to encourage repeat app usage and user retention
  • Next steps

After the Workshop

You’ll be able to:

  1. Uncover the Jobs to be Done, map them to your product and understand the where and the how of customer centred innovation and opportunities it presents
  2. Evidence product changes, features and direction across the organisation from C level executives to marketing
  3. Build the right thing in the right order for the right reasons

Come to the workshop and you’ll able to put JTBD into practice as soon as you get back to your desk.


Email: joe@mrjoe.ukLinkedIn: Joe LeechTwitter: @mrjoe


About your trainer

I have spent the last 15 years working in UX with organisations like eBay, MoMA, Marriott and Disney. I have a degree in Neuroscience and an MSc in Human Computer Interaction.

I was a primary / elementary school teacher before this internet thing took-off so expect fun, games and practical stuff; no boring lectures and pages of PowerPoint.

Workshops in your Workplace / Remotely for your Team

I can come into your workplace and work with your team to plan innovative new features, products and services. The workshop also works well remotely being split into 4 x 2 hour sessions using tools like Zoom and Miro to work together and in break out groups. 

Included with the workshop are a series of follow ups to help you plan and guide you through the roll out of JTBD and help with any hurdles you encounter. Get in touch if you’d like to run a private workshop for your team.

Previous workshop feedback

Joe is not only a knowledgable UXer, but also someone who can communicate knowledge – this combination makes him the best UX pro I have ever had the chance to meet. 

Informative: Check, Engaging: Check, Fun with a side of english humor: Check, check!

Joe’s workshop was energetic, focused and unique! His energy and enthusiasm for the material came through, and along with the group activities and the worksheets, he kept the group engaged throughout the day. The material learned was practical and easy to share and put to use back at work.

Packed with valuable and actionable insights, Joe’s workshop should be mandatory for product designers and managers.

If you want to start using Jobs To Be Done in your design research then Joe’s informative, practical and persuasive course will put you on the right path.