Cars & Houses vs Batteries & Books; the two different types of eCommerce and why it matters
Understanding the difference can lead to new, innovative ideas and dramatic improvements in performance.
Product-Management
The right way to get the right stakeholder feedback
Many of the product teams I’ve coached over the years struggle to get useful, actionable feedback from stakeholders. The art of managing stakeholders is to know what to ask, how to ask and most importantly, when to ask.
How to do a UX Review: The Definitive Guide.
It’s four years since I wrote How to Do a UX Review on 24 ways. Since then I have done many more UX reviews for large organisations, growing companies and startups and learnt an awful lot. It’s time to share that knowledge.
Making Better Product Decisions: A Guide to Jobs to be Done
Using the user centred, business friendly approach: Jobs to be Done.
Don’t focus on competitors & features focus on users & their needs
Look forward don’t look back.
An Introduction to Jobs to be Done (JTBD)
A no-nonsense guide for product teams. Read time is 6m.
Product catastrophe: The top four scenarios and how to deal with them
The four major reasons for catastrophe. Up the proverbial creek? Let me pass you a paddle.
Product Release Plan: A Free Template
A basic template offering three ways to show a product release plan. Ideal for sharing high level plans, user and business benefits to senior stakeholders.
The Product / UX Lifecycle. A series of articles from me.
A series of three articles on designing better digital products across the full user lifecycle.
Making the right product decisions
The biggest mistake I see amongst product design teams is a lack of a framework to make informed and sensible product decisions.